Quick Answer: When working with a computer illiterate user over the phone, what is not a good practice?

What are some useful rules to use when troubleshooting?

Terms in this set (15) Rule 1. Approach the Problem Systematically. Rule 2. Establish Your Priorities. Rule 3. Beware of User Error. Rule 4. Keep Your Cool and Don’t Rush. Rule 5. Make No Assumptions. Rule 6. Try the Simple Things First. Rule 7. Trade Known Good for Suspected Bad. Rule 8. Trade Suspected Bad for Known Good.

What is one thing you can do to help a caller who needs phone support and is not a competent computer user?

What is one thing you can do to help a caller who need phone support and is not a competent computer user? Allow the customer to ask questions. Be patient and take the customer through each step slowly. Describe what you should do when a customer complains to you about a product or service that your company provides.

What is defined as a record of a call for help with a computer problem?

sfc /scannow. What is defined as a record of a call for help with a computer problem? ticket. You can quickly identify a problem with memory or eliminate memory as the source of a problem by using what tool? Memory Diagnostics.

What piece of equipment is not a tool that would be considered appropriate equipment for on site visits?

Answer Expert Verified. The oscilloscope is NOT a tool that would be considered appropriate equipment for on-site visits. The oscilloscope is an electronic test instrument used to observe observation constantly varying signals.

What is the last step in the six step troubleshooting method?

Six – step troubleshooting methodology. Identify the problem; establish theory of probable cause; test the theory; establish a plan of action and implement it; verify system functionality; and document everything.

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What command will open the memory diagnostics utility?

Step 2: Input memo in the top-right empty box and click Diagnose your computer’s memory problems. Way 4: Turn on Windows Memory Diagnostic via CMD. Step 1: Open Command Prompt. Step 2: Type mdsched and press Enter.

What is another name for several small utility programs that are found in the Control Panel?

IT 121 CH3a

Question Answer
What is another name for several small utility programs that are found in the control panel? Applets
A_____is one or more characters following the last period in a filename such as.exe,.txt. or. avi? File extension

What are the six steps that you can use to solve any computer problem?

1) Interview the user and back up data, 2) Examine the system and form a theory of probable cause or your best guess, 3) Test your theory, 4) Plan a solution and implement it, 5) Verify all works and take appropriate preventive measures, and 6) Document what happened and the outcome.

What OS should you install for best performance when you have enough RAM?

64-bit OS for Windows should be installed for best performance when you have enough RAM.

What type of software is used to control a computer?

Generally speaking, the type of software that is used to control a computer is known as the operating system. Operating system software, often abbreviated as OSS, is the type of software which controls internal operations in a computing device.

What should you do if you Cannot solve a problem that you are working on?

What should you do if you cannot solve a problem that you are working on? The problem should be escalated so that it is assigned to someone higher in the support chain.

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When you receive a phone call requesting on site support what is one thing you should do before you make an appointment?

What is one thing you should do when you receive a phone call requesting on-site support, before you make an appointment? Try to resolve over the phone prior to making an appointment, at least address the problem. You make an appointment to do an on- site repair, but you are detained and find out that you will be late.

What Windows utility can be used to find out what processes are launched at startup?

Windows Task Scheduler can be set to launch a task or program at a future time, including at startup. There is no undo feature in the Registry Editor. What Task Manager tab shows running processes organized by Apps, Background processes, and Windows processes?

What is another name for a blue screen error which occurs when processes running in kernel mode?

A blue screen error, also called a stop error or a blue screen of death ( BSOD ), happens when processes running in kernel mode encounter a problem and Windows must stop the system. In such situations, a blue screen appears with a cryptic error message.

What should be done if a system Cannot boot from the hard drive?

What should be done if a system cannot boot from the hard drive? The first suggestion here is to disconnect all external devices and leave the necessary keyboard and mouse there. These external devices can be printers, memory card readers, external hard drives, and external CD/DVD drives.

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